To be eligible for a return or exchange, your item must be unused, in the original packaging with tags still attached. 

Please note, to protect the health & safety of our customers we do not accept returns on underwear products.

To start a return or exchange click the link below and follow the instructions. 

>> Start my return / exchange

There is a $5 CAD repackaging and restocking fee charged to all returns. This charge does not apply to exchanges.

International customers please note that returns and exchanges will need to be sent back to our warehouse in Canada.

Defective Product?

Defective items do not need to be returned and will be replaced. Please send detailed photos/videos of the defect to info@northboundgear.co. We will review the photos and issue a replacement once we verify the defect.