Frequently Asked Questions
Shipping & Discounts
- We want to keep things simple and fair with our "One Discount Code per Order" policy. This means that when you're checking out, you can usually use one discount code or promo offer for your order. Unfortunately, we can't stack multiple codes on a single order. We hope you understand, and if you have any questions, feel free to reach out!
- Our discount codes typically have specific promotional windows during which they are valid. These windows are specified in the promotion details and are generally limited to a certain timeframe. Please check the promotion terms or contact our customer support for specific details regarding the validity period of any discount code.
- Normal shipping times are 10-21 days but it can take up to 4 weeks in rare occasions.
Returns and exchanges
- If you are not completely satisfied with your order, return it within 60 days for a refund or Exchange. To be eligible for a return/exchange, your item must be unused, in the original packaging with tags still attached. Re-attached tags are not returnable and exchanges/refunds will not be honored. View Full Policy here.
- Return them to us, no questions asked, and we will send you the size you want.
Order Placement
- To apply a discount code, enter it in the designated field below the added item(s) during checkout. The discount will be deducted from your total order automatically before finalizing your purchase.
- Prices are displayed in your local currency and orders will be processed in Canadian Dollars. The currency displayed can be changed by selecting it from the drop down in the footer at the bottom of the page.
- We will be adding more sizes. If you don’t see your size here, fill out the contact form here and we will do our best to get your order custom made at no additional charge.
To place a wholesale or bulk order with Northbound Gear, please sign up on Faire to access our wholesale catalog.
Product/Fit
- All of our products are designed for adventure. They are made of the highest quality materials, are tear resistant, and feature reinforced stitching.
- Most of the Northbound products fit true to size. We use a standard US size chart. If you have any questions about sizing, please reach out to us here.
- If there is any shrinkage, it is minimal. We recommend ordering your true size.
