We make returns & exchanges easy. If you're unhappy with your purchase for any reason, simply return it within 60 days. Before proceeding, take a moment to read the important information below.
Return and Exchange Eligibility:
Exceptions:
Additional Requirements:
To start a return or exchange click the button below and follow the instructions.
Start my return / exchangeThere is a $5 CAD repackaging and restocking fee charged to all returns. This charge does not apply to exchanges.
International customers please note that returns and exchanges will need to be sent back to our warehouse in Canada.
Defective Product?
Defective items do not need to be returned and will be replaced. Please send detailed photos/videos of the defect to info@northboundgear.co. We will review the photos and issue a replacement once we verify the defect.
If you're looking to place a bulk order for your team uniforms, organization, or corporate retreat, enjoy Northbound Gear exclusive discounted pricing based on your order quantity, along with the added benefit of free shipping! Here's how to place a bulk order
Our wholesale program is designed to help you stock your store with high-quality outdoor apparel from Northbound Gear with no inventory risk. Here's how to join our Wholesale Program: