All of our products come with a 60 day money-back satisfaction guarantee. If you're unhappy with your purchase for any reason you have 60 days to return or exchange. 

Please note, for the health and safety of our customers, we do not accept returns on underwear products. 

OUR PROMISE

1. We reply to our customers within 1 business day.
2. We only create products made with premium fabric, performance & craftsmanship.
3. Our number one priority is customers satisfaction & we are always striving to serve you better.
4. We have made a strong commitment to give back to our environment and communities. Your valued purchase supports our environment by planting a tree and you'll also be supporting the communities our clothes are made in.

To learn more about Northbound Gear, our mission and values—check out our About Us page

What's the difference between waterproof and water-resistant?
The materials we use for our products are water resistant and considered “everyday waterproof”, which means although it's not 100% waterproof, it is protective enough for everyday situations, such as being out in the rain or snow, but not completely submerged underwater for a prolonged period of time.

My size is out of stock, when will you be getting more?
For the most up to date time-frames for restocking, simply click the "NOTIFY ME WHEN AVAILABLE" button on the right side of the product description. Once the item comes back in stock, you will be notified right away via email/SMS

How much do the pants weigh?
The pants weigh around 560g depending on the size.

We make returns & exchanges easy. If you're unhappy with your purchase for any reason, simply return it within 60 days. Before proceeding, take a moment to read the important information below.

 

Return and Exchange Eligibility:

1. Condition of Item: Your item must be unused and in the same condition that you received it.
2. Packaging and Tags: It must also be in the original packaging with all tags still attached.

Non-returnable items:

• We do not accept returns on clearance items. Also, the following products due to sanitary concerns:
   1. Winter Knit Cotton "Beanie"
   2. "StayDry" 100% Waterproof Socks
   3. "The Boxer" Brief
   4. Water-Resistant Cap with Reflective "N"

Additional Requirements:

• Inclusion of Freebies: When returning an item for a refund, it is important to include any freebies that were part of the original order. The absence of these items may affect the eligibility of your return.

To start a return or exchange click the button below and follow the instructions.

Start my return / exchange

There is a $5 CAD repackaging and restocking fee charged to all returns. This charge does not apply to exchanges.

International customers please note that returns and exchanges will need to be sent back to our warehouse in Canada.

Defective Product?

Defective items do not need to be returned and will be replaced. Please send detailed photos/videos of the defect to info@northboundgear.co. We will review the photos and issue a replacement once we verify the defect.